Privacy Policy
At Fipadeli ltd we are committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options with regards to the personal data collected via the website. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at hello@collagenboost.ie
Fipadeli Data Protection Statement
Types of Information Collected
Personal Data
Personal Data is information that can be used to identify you. Fipadeli collects details provided by you such as your name, e-mail address, delivery address and telephone numbers, this allows us to provide our sales and delivery service and to notify you of the status of your order. From May 20th, 2018, we will also ask for date of birth to confirm that you are over the age of 16.
Further to communications concerning your order, it may be necessary for us to contact you from time to time for administrative or operational reasons relating to our service. If you have consented to be added to our mailing list, we may also use your contact details to send you news and information about Fipadeli products and services.
We will never disclose your information to third parties outside of Fipadeli except where we have your consent, where we are required to or permitted to do so by law and to ensure our delivery service Fastway can contact you to update you on your delivery. If any of the information that you have provided to Fipadeli or www.collagenboost.ie changes; for example, if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to hello@collagenboost.ie
Non-Personal Data
We will also collect non-personal data such as browser details and standard Internet log information which will be used for statistical purposes. This information can not be used to identify or contact anyone. These statistics help us to identify ways we can improve our service to better suit the needs of our customers. This is statistical and analytical data about our users browsing actions and patterns.
Why We collect the Information?
Why we collect Personal Data?
To provide you with goods and services you have ordered
To create your online account
To contact you regarding your order
To respond to communications
To enter competitions
To complete research surveys
To inform you of promotions/events via email
Why we collect Non-Personal Data
To gain a better understanding of our website users site usage
To use this information to improve the website and provide our users with an enhanced customer experience
To estimate audience size and usage patterns
How We Collect the Information?
Register for our Site Functionality
When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order. We collect the following:
⦁ Email
⦁ First Name/Last Name
⦁ Address Details
⦁ Mobile Phone
⦁ Password details
⦁ Order History Details
Complete an Order
During the order process, we collect the following:
⦁ Email
⦁ First Name/Last Name
⦁ Address Details
⦁ Mobile Phone
⦁ Order Details
Make a Payment
Stripe Payments
Our website uses Stripe Payments for accepting credit card payments - a trusted third party payment gateway. We do not record your credit card details in our database as we just pass these on to Stripe Payments. At no time do any staff of Fipadeli have access to your credit card numbers. More information about Stripe Payments can be found here: https://stripe.com
Contact Us Form
Data supplied via our "Contact Us" page are recorded in our database. We reply to all contacts made directly through email and your details will be used only to respond to your query. Data collected via this form include:
⦁ Name
⦁ Email Address
⦁ Message info
⦁ Contact number
Email Marketing
We use the online email marketing platform, Omnisend. All contacts are held by this organisation and are completely secure. They are never shared with any third parties. All contacts on our mailing list have been added because they have given their consent while doing one or more of the following activities:
⦁ Entered one of our competitions
⦁ Completed the checkout process
⦁ Signed up for the loyalty card scheme in-store
⦁ Created an online account
⦁ Signing up via our website
⦁ Submitting a request to be added either in-store or online
We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time. If you have any issues, please feel free to call us on
+353851753156
Personalisation
We record all activity on our website with Omnisend, our personalisation engine, which allows us to tailor the offers displayed to you based on products and categories that you have shown an interest in on our website. It will also record other consumer journeys to recommend similar products you might enjoy based on same. To view their own privacy policy, please click here.
Google Analytics
We record all activity on our website with Google Analytics. Please refer to Google Analytics for more information
Search
Omnisend is our intelligent site search platform. Celebros does not use any personally identifiable information but does use non-personal data to generate intelligent search suggestions.
Third Party Tracking Tools
Occasionally, we use the third party platform, Shopify, to analyse consumer journeys on our website. This is non-personal data and is used purely for us to improve our website and consumer journeys overall.
Cookies
Like many Internet sites, Fipadeli ltd uses a standard in Internet activity known as "cookies". Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting collagenboost.ie . Cookies in no way include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.
If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products from our online store.
External Links
Our website may contain links to other websites which are not covered by this privacy policy. Where you leave our website via a link, we cannot be held responsible for the contents of the external website.
Customer Rights
Under the Data Protection Acts 1988 & 2002 the customer has a number of rights including:
a) Right of access
b) Right to Rectification
c) Right of erasure
d) Right of data portability
We are committed to dealing with customer complaints in a timely and professional manner. If you feel you have not received a good customer experience, we ask that you email hello@collagenboost.ie or call us on +353851753156.
Changes to Privacy Statement
If our privacy policy changes, we will amend this website and privacy policy accordingly.
Contact Us
Any questions, comments or queries regarding this Privacy Statement should be addressed by calling us on +353851753156, emailing hello@collagenboost.ie or by writing to us at 302 the Glen,Head office, Clon Brugh,Aikens Village,Dublin 18.
Fipadeli Data Protection Statement
Types of Information Collected
Personal Data
Personal Data is information that can be used to identify you. Fipadeli collects details provided by you such as your name, e-mail address, delivery address and telephone numbers, this allows us to provide our sales and delivery service and to notify you of the status of your order. From May 20th, 2018, we will also ask for date of birth to confirm that you are over the age of 16.
Further to communications concerning your order, it may be necessary for us to contact you from time to time for administrative or operational reasons relating to our service. If you have consented to be added to our mailing list, we may also use your contact details to send you news and information about Fipadeli products and services.
We will never disclose your information to third parties outside of Fipadeli except where we have your consent, where we are required to or permitted to do so by law and to ensure our delivery service Fastway can contact you to update you on your delivery. If any of the information that you have provided to Fipadeli or www.collagenboost.ie changes; for example, if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to hello@collagenboost.ie
Non-Personal Data
We will also collect non-personal data such as browser details and standard Internet log information which will be used for statistical purposes. This information can not be used to identify or contact anyone. These statistics help us to identify ways we can improve our service to better suit the needs of our customers. This is statistical and analytical data about our users browsing actions and patterns.
Why We collect the Information?
Why we collect Personal Data?
To provide you with goods and services you have ordered
To create your online account
To contact you regarding your order
To respond to communications
To enter competitions
To complete research surveys
To inform you of promotions/events via email
Why we collect Non-Personal Data
To gain a better understanding of our website users site usage
To use this information to improve the website and provide our users with an enhanced customer experience
To estimate audience size and usage patterns
How We Collect the Information?
Register for our Site Functionality
When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order. We collect the following:
⦁ First Name/Last Name
⦁ Address Details
⦁ Mobile Phone
⦁ Password details
⦁ Order History Details
Complete an Order
During the order process, we collect the following:
⦁ First Name/Last Name
⦁ Address Details
⦁ Mobile Phone
⦁ Order Details
Make a Payment
Stripe Payments
Our website uses Stripe Payments for accepting credit card payments - a trusted third party payment gateway. We do not record your credit card details in our database as we just pass these on to Stripe Payments. At no time do any staff of Fipadeli have access to your credit card numbers. More information about Stripe Payments can be found here: https://stripe.com
Contact Us Form
Data supplied via our "Contact Us" page are recorded in our database. We reply to all contacts made directly through email and your details will be used only to respond to your query. Data collected via this form include:
⦁ Name
⦁ Email Address
⦁ Message info
⦁ Contact number
Email Marketing
We use the online email marketing platform, Omnisend. All contacts are held by this organisation and are completely secure. They are never shared with any third parties. All contacts on our mailing list have been added because they have given their consent while doing one or more of the following activities:
⦁ Entered one of our competitions
⦁ Completed the checkout process
⦁ Signed up for the loyalty card scheme in-store
⦁ Created an online account
⦁ Signing up via our website
⦁ Submitting a request to be added either in-store or online
We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time. If you have any issues, please feel free to call us on
+353851753156
Personalisation
We record all activity on our website with Omnisend, our personalisation engine, which allows us to tailor the offers displayed to you based on products and categories that you have shown an interest in on our website. It will also record other consumer journeys to recommend similar products you might enjoy based on same. To view their own privacy policy, please click here.
Google Analytics
We record all activity on our website with Google Analytics. Please refer to Google Analytics for more information
Search
Omnisend is our intelligent site search platform. Celebros does not use any personally identifiable information but does use non-personal data to generate intelligent search suggestions.
Third Party Tracking Tools
Occasionally, we use the third party platform, Shopify, to analyse consumer journeys on our website. This is non-personal data and is used purely for us to improve our website and consumer journeys overall.
Cookies
Like many Internet sites, Fipadeli ltd uses a standard in Internet activity known as "cookies". Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting collagenboost.ie . Cookies in no way include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.
If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products from our online store.
External Links
Our website may contain links to other websites which are not covered by this privacy policy. Where you leave our website via a link, we cannot be held responsible for the contents of the external website.
Customer Rights
Under the Data Protection Acts 1988 & 2002 the customer has a number of rights including:
a) Right of access
b) Right to Rectification
c) Right of erasure
d) Right of data portability
We are committed to dealing with customer complaints in a timely and professional manner. If you feel you have not received a good customer experience, we ask that you email hello@collagenboost.ie or call us on +353851753156.
Changes to Privacy Statement
If our privacy policy changes, we will amend this website and privacy policy accordingly.
Contact Us
Any questions, comments or queries regarding this Privacy Statement should be addressed by calling us on +353851753156, emailing hello@collagenboost.ie or by writing to us at 302 the Glen,Head office, Clon Brugh,Aikens Village,Dublin 18.